We truly appreciate all our students. We offer a 7 day refund policy ; please email us a valid reason to why you want a refund and we will consider your request. (A non-valid reason--well I have bills to pay--please consider enrolling when you have the time and funds to do so.) We will consider "I changed my mind", but please ask for sample module and sample free classroom first! If you have a relative that died --it has to be within the 7 day time frame. Thank you. Timed courses; we do not offer refunds after the start date of the course; so please make sure you pay attention to this. I hope you understand. Timed courses are like our Fast-Track Doula or postpartum course or herbal courses or other speciality courses. No refunds will be offered after the 7 day time frame. Remember most doula courses do not offer refunds to begin with. We offer free samples of all our courses; so it should be easy to decide if you want to enroll. We also still offer Doula Boot Camp course that is free if you want to take that course first -- please ask us about it! Payment plan students: The first initial payment maybe done on Square and includes a $25 setup fee. The rest of our payments will be arranged through Google Wallet. All Google Wallet transactions have no extra fees to worry about. Plus, you can tell us when you want to be billed. We will arrange an agreeable payment plan in writing when you enroll. Usually we expect $100 a month; we can make some exceptions to this for $50 a month. Please email us at firstname.lastname@example.org if you have any questions about payment plans. We will be glad to answer them.
Exchanges for other courses: We also sometimes offer this. If someone signed up for birth doula and decide they would rather be a postpartum doula or vice versa. We usually do not charge extra fees just to make the customer happy. However, if there is a significant difference of $100 or more; we will discuss this first. You may have to pay more for a different course if you are in a lower paid course.
Fast-Track Courses are meant to last up to 6 months access with a $50 extension if you need it . These are considered timed courses as we have a certain time frame for starting and finishing them. If you decide that you want a refund after the course starts, we cannot do that because you have seen all the course materials. We hope you understand. If you want to exchange for something else, we can consider that option. Thank you.
Rebozos -- we usually send you tracking info and the rebozo can take up to 2-4 weeks delivery time because we have found a great supplier in Mexico and we like to keep using this supplier. The rebozos are beautiful and we hope you will enjoy them. We try to match color you like as best as possible, but sometimes colors of certain type are just not in stock. Thank you. We are not responsible for lost rebozos in the mail; please contact us if you have not received your rebozo within the first month and we will see if we can help track it down . If the rebozo is lost; you will have to re-purchase the rebozo--we can give you our cost deal if need be for this. Thank you for understanding!
Self-Pace Student rule--must be active: If a self-pace student is not active for a 9 month time frame -- then we can drop you from the course and their will be reactivation fee of $50. This is a new rule since late fall 2016. If you had enrolled before then -- you are grandfathered out. We do expect you to let us know if you are going to be inactive -- and we will waive any fees if you let us know. Example: Going on long vacation/taking time off to work or have a job, etc. We understand life happens. Just keep in contact!) Certificate -- you will receive a free digital certificate when you finish your course. If you want a fancier printed one it will cost $20 and we will be glad to print you one up. Thank you. Some doula courses have a certificate fee built in -- but alot of our students don't mind digital and this just makes it easier. Note this is $20 per printed certificate. If you want one specific for rebozo and you want it printed, you will have to pay $20 for the rebozo one too. However, we can send out free digital Royal Rebozoway Certificate too. Thank you.